WORKPLACE ATTACHMENT : Managing Beneath the Surface

by James D. Grady, Victoria M. Grady, Patrick McCreesh, and Ian Noakes

How fast can your organization change?  How long does it take to adopt new technology?  Do things run the same when you bring in a new leader?  How does the culture evolve with new acquisitions?

There is a common thread to all these questions.  Workplace attachment or our instinctual (biological) response to attach to both tangible and intangible objects continuously throughout life.

Workplace Attachment: Managing Beneath the Surface provides the first comprehensive review of attachment in the workplace.  We explore the biological and evolutionary roots of our attachments, explain how you can find attachment behavior in your workplace, and help you proactively understand attachment behavior with your team.

Our practical research, case studies, and story-telling will help you understand how attachment behavior impacts you, your employees, your peers and ultimately the culture of your organization.  Once you understand how people attach, detach, and re-attach to objects and elements of your organization, you will be able to create real and lasting change.   



Drs. Victoria (Jr.) and James (Sr.) Grady have uncovered the answers! The Pivot Point presents the verdict in two easy to read sections:

  1. The Pivot Point provides an explanation, not an excuse, for an organizational change failure rate which has continued to hover near 70% for 15 + year.

  2. The Pivot Point highlights the steps to measure, track, and proactively intervene to maximize change success.


Success in Organizational Change

“We believe that ‘resistance to change’ isn’t about resistance at all…The difficulty with change can be summed up in one word… attachment.” 

 ~ Dr. Victoria M. Grady and Dr. James D. Grady 

Resistance to change is often grudgingly accepted as an unavoidable challenge for organizations striving to remain competitive in the global marketplace. However, NOT ONE of the existing change methodologies has recognized, integrated, or even mentioned the true origin of the term Resistance. How can your organization avoid the 70% organizational change failure rate that has plagued change initiatives for more than 15 years? Is there an organizational change tool that will predictably and measurably improve the overall success rate?

  • VP Residential Construction

    National Bank of Commerce

    Tammy McCurry

    "Today few industries understand the necessity for and fear of change more than those in banking. The Pivot Point has given me new insight on how to succeed and thrive through change. Thank you Drs. Grady for sharing this valuable information."

  • Associate Dean, Technology Mgmt

    Georgetown University

    Dr. Beverly Magda

    "The Pivot Point is a quick read well-grounded in rigorous research. It is practical information for successfully navigating resistance to organizational change. The unique style enables the reader see themselves in the characters applying their own real-world experience. This book introduces a profound new perspective on WHY people struggle with change."

  • Chief Development Officer


    Tim Creasey

    "The Pivot Point is another key to unlocking successful change. Through engaging storytelling and a review of the science behind the story, the Drs. Grady shed light on our innate reactions as human beings when our stability is shaken by change. A must-read for practitioners who know that individual change is essential for successful organizational change."

  • Executive Editor & Co-Founder


    Jim VandeHei

    "Drs. Grady have written the playbook for understanding how change truly impacts an organization – and why employees react the way they do. Their take is not only smart and timely, it’s essential for understanding and navigating the upheaval of business life."


    Wayne Hurlbert

    Blog Business World

    "For me, the power of the book is how Victoria Grady and James Grady combine their theory and research with practical advice for understanding the underlying, human behavior that can be addressed successfully to achieve real change."

  • Founder & Chief Editor

    Young Upstarts

    Daniel Goh

    "What does the pain of organizational change have to do with a bunch of conference goers, a little girl and a missing rag doll, and a raging hurricane? Plenty, it seems, according to the authors of The Pivot Point."

PivotPoint:  'Family Capitalism-Best Practices in Ownership and Leadership' book cover

A renewed understanding of family businesses show how the family can generate unique strategic advantages in stewardship, succession, long-term thinking, risk management and building social capital. It shows a different perspective regarding value creation in the economy. The book provides new insights for family owners, advisors, and leaders as well as scholars.


Best Practices in
Ownership and Leadership

 ~ Dr. Victoria M. Grady and Dr. James D. Grady 

In most countries family businesses make up between 50 - 95% of business entities. Families control 30% of the Fortune 500 companies. These owners and their businesses are often an important part of the social fabric in local communities, and increasingly the international economy. Despite this, Family Capitalism, or ownership, has been seen as synonymous with stagnation, conflict and crises. The authors focus on how family owners avoids these pitfalls, and how emotional resources develop strategizing capacities.

"Family Capitalism is a practical tool that families can use.  It is also backed by rigorous study, and is likely to be equally valuable to the student and researcher” 

 ~ Denise Kenyon-Rouvinez
Director of the IMD Global Family Business Center, Switzerland



Original Research  | 

Debora Goetz Goldberg, PhD, MHA, MBA; Tulay G. Soylu PhD, MHA, MBA; Panagiota Kitsantas, PhD; Victoria M. Grady, PhD; Kurt Elward MD4 & Len M. Nichols Ph.D. 

Workplace burnout among healthcare professionals is a critical public health concern.  Few studies have examined organizational and individual factors associated with burnout across healthcare professional groups.

Journal of General Internal Medicine (2021);    DOI:   


Research Article  |  Original Research

Debora Goetz Goldberg, Tulay G. Soylu, Victoria M. Grady, Panagiota Kitsantas, James D. Grady and Len M. Nichols

The Journal of the American Board of Family Medicine May 2020, 33 (3) 378-385;  DOI:

This research was part of an interdisciplinary team of GMU and external researchers who collaborated on a Center for Medicaid and Medicare Services (CMS) Grant in 2017-2019.   This paper is the first of a series based on this interdisciplinary research effort.

Published in the Journal of the American Board of Family Medicine.

Indicators of Workplace Burnout among Physicians, Advance Practice Clinicians, and Staff in Medium to Small-Sized Primary Care Practices, published in Journal of American Board of Family Medicine,  Vol 33, Issue 3



Federal government employees exist in an environment of constant change.  Large-scale reform, leadership turnover, scathing GAO reports, and new system implementation occur under the added pressure of intense media scrutiny.  Federal agencies are challenged by the pace of change.

What can you do?



In this entertaining video you'll see a real-world example of how transitional objects can measurably increase change success.

(click video to play or pause)


In this enlightening interview with Dr. Victoria Grady, we learn what’s really behind our “resistance to change.”

© 2019 by PivotPoint